Six years in. Eleven regular clients, two people on the crew. She is good at cleaning, good with customers, and works harder than anyone she employs.
She still has no idea what a job costs her to do.
Not because she is careless. Because nobody ever taught her. So when the bank asked for a profit and loss statement, she did not have one. No statement, no loan. No loan, no second van. No second van, no contract — the one that would have doubled the business.
She is not unusual. She is the normal case.